How to recover a Yahoo account?

Question

Someone was hacked, the hacker changed the password, we tried resetting it. Yahoo says:

Looks like we can't recover your account online. Please visit our help site to get back in.

What now? We submitted this form, anything else that can be done? And how long does it take for Yahoo to reply to our request?

Related issue webapps.stackexchange.com/questions/87715/…
– user53868
Commented Dec 16, 2015 at 10:10 — user53868, Commented Dec 16, 2015 at 10:10

serenesat · Accepted Answer · 2015-12-16 10:00:44Z

1

No need of doing anything else. Hopefully they will respond. Time they will take from 24 hours to 1 week depends on query.

answered Dec 16, 2015 at 10:00

serenesat

10k30 gold badges33 silver badges50 bronze badges

Ok thanks, will accept the answer as soon as they reply, if you could also answer this, it would be great webapps.stackexchange.com/questions/87715/…
– user53868
Commented Dec 16, 2015 at 10:11

Add a comment |

1 Answer 1