Problem: When I try to add a credit card on PayPal, I get the error message:

Internal Error. We are not able to process your request. Please try again later.

On Internet Explorer this happens as soon as I start to add a credit card. On Chrome the same message happens after entering my credit card details.

2 Answers 2


Answering my own question, in case this helps anyone. I called Paypal for help and they solved the problem by directing me to a simpler page, which wasn't affected by whatever technical issue caused the original error:


(NOTE: PROCEED WITH CAUTION. At the risk of stating the obvious, you should never follow a
link someone posted online and then put your credit card into it. This is only safe if you 
retype the address yourself, so you can be sure you're going to a page controlled by 
  • Yep, I had the same error, and Paypal customer support gave me the same link to solve the issue. It seems a bit bizarre that Paypal hasn't fixed their new UI to make this work (or has a secret way to bypass their security/detection).
    – lid
    Feb 7, 2017 at 20:06
  • the New UI doesnt allow my 14 digit discover card to get added, i will try this.
    – user105511
    Dec 10, 2018 at 8:33

If anyone has an internal error, on your phone or tablet ... Go to Google Chrome in Application Manager -> Clear Cache and hit disable. Do Not Clear Data, only disable and clear cache, then enable it by going to your History -> Clear all including auto Form Data. Then go to Your File manager -> Clear All Cache and you're done.

  • 1
    What does a phone or tablet have to do with the question?
    – user135384
    Apr 9, 2018 at 19:13
  • This is more of a catch-all answer. Can you confirm that this actually solves the PayPal problem? Otherwise, this is not of much use.
    – jonsca
    Apr 9, 2018 at 22:08

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