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A business associate sent an email to me containing an attachment. The Gmail team deemed this attachment dangerous, and did not load it into my Gmail inbox.

The message "RE: Subject" from {name} {email_address} contained a virus or a suspicious attachment. It was therefore not fetched from your account {my_account} and has been left on the server.

I have searched and only found advice relating to blocked email addresses. This is not my issue.

How can I get Gmail to download this email to my Gmail inbox from my mail server? How can I tell Gmail this email and attachment are okay and can be trusted?

migrated from superuser.com Feb 7 '17 at 13:38

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  • The file was already filtered before it reached your inbox. You will have to have the business associate send you the file another way. – Ramhound Feb 6 '17 at 17:47
  • @Ramhound - In theory I could do that, but he is travelling and won't have ability to re-send for days. I need the email and attachment today. – Android Addict Feb 6 '17 at 17:49
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    What you want is not possible. Google filtered the file before it got to you. There is no way to recover the file. – Ramhound Feb 6 '17 at 17:51
  • @Ramhound - I hope that's not the case! GMail should not permanently block legitimate email. – Android Addict Feb 6 '17 at 17:53
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    From what I've seen, this only happens when you're doing POP3 fetching from a different server, hence the message about the message being left on the server. – ale Feb 7 '17 at 14:09

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