As a seller, I'd like to customize eBay's End of Auction email. I couldn't find any up-to-date information about it apart of some old eBay FAQ page which says:
To customize your End of Auction email, go to My eBay:
- Click the My eBay button at the top of any page. You may be asked to sign in.
- In the left-hand navigation, click the "eBay Preferences" link under "My Account".
- Under "Seller Preferences", click the "change" link for the "End of Auction and Transaction email".
However when I go to Seller Preferences, it reads that the settings has been moved to Manage communications with buyers section:
When following the link, I see some useless page with nothing to change apart of the invoice.
Then following the invoice section I cannot upload any logo and the Custom Message box is grayed out as below:
Is Customising Invoice page the right section to change eBay's End of Auction email? If so, does it mean it cannot be changed until I purchase eBay Shop subscription? If it's not the right place, where do I customize eBay's End of Auction emails?