I'd like to contact eBay regarding their site or general problems which I'm having. I've tried Customer Service page, but I couldn't find any contact form apart of FAQ, Community or 'Call me' (where I don't want to waste my time calling them only because of their problems). Every time when I'm clicking Contact us, I'm redirected to useless Popular solutions page.

Is there any standard, simpler way of contacting eBay support on-line via webform, e-mail or chat to talk with human?

  • Not in the US anyway. But I have had decent luck with the "call me" feature, being careful to do this during off-peak hours. You might add what you expect would be better online vs. on the phone. If you just want to give them suggestions or advice, there is a "Tell us what you think" link at the top of your My eBay page. – user3169 Feb 16 '17 at 6:41
  • I am able to see the Contact us page, but it seems to require a valid session. Could you try to log out of eBay, log in again, and then click the Contact us button? – Vidar S. Ramdal Feb 16 '17 at 8:41

It is a bit maze, but here are the simple steps:

  1. Go to Help & Contact page (at the top or the bottom of the page).
  2. Follow Need our help? Contact us link.
  3. Select the following topics: Buying, Paying for items, Trouble paying for an item.
  4. Chat with us option should appear.

eBay support - Contact us - Chat

In addition if you follow Hard of hearing or visually impaired? link, you will be redirected to Contact us form.

eBay support - eBay Customer Service - Contact us - web form

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