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After setting up a Cognito form for an order process for our clients I realized that all email notifications are being sent straight to our junk folders. Whitelisting the following sender adresses didn't change the slightest thing:

no-reply@cognitoforms.com
@cognitoforms.com
@mandrillapp.com

How can I prevent this?

  • I'm a developer with Cognito Forms. Can you submit a support request (cognitoforms.com/supportrequest)? We could then work with you to help correct the email issue your encountering. – Nicholas Gasque Apr 21 '17 at 11:50
  • No reply on my email?! – Kevin Frey May 15 '17 at 15:16

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