How to remove a Google Apps email alias on an alias domain?

Question

We're using Google Apps (or Gsuite, as it's called now) to manage Gmail emails on our own domain name; let's call it domain.com. We're also using a domain alias, let's call it alias.com.

I have just suspended a user, john, and I want to forward his email to another account. As suggested here, I have:

• renamed the john account to john.suspended
• removed the automatic alias john@domain.com from john.suspended
• added john@domain.com as an alias for the user I want to forward the email to

While it seems to work for john@domain.com, it doesn't work for john@alias.com, I receive a non-deliverable notification because "the user is suspended".

When I look at the john account, there are indeed 2 aliases left:

• john@alias.com
• john.suspended@alias.com

But I cannot remove these aliases: they don't have the "remove" link next to them.

I don't care about the latter, but john@alias.com is a big issue: this is precisely the email I wanted to redirect.

How can I remove the email alias john@alias.com from the john account?

Answer 1

When using a domain alias, every account in your domain gets the other address at the alias domain. You can't change or remove this for a single account.

To address your direct question, you can not remove john@alias.com from the account john@domain.com. If you have renamed the account to john.suspended@domain.com, rather than adding john.suspended@domain.com as another alias, then john@alias.com should either no longer be an alias on that account, or you should be able to remove it.

If you can't, I recommend contacting Google Support as it appears this is bugged.