1

Sometimes when I try to watch videos on HBO GO, I'm given the following error message.

Can't play video. You're streaming HBO GO on too many devices simultaneously. To continue, stop streaming HBO GO on another device.

As far as I can tell, I'm not watching HBO GO on any other device. I was watching on my desktop earlier, but that was nearly half an hour ago.

Is there a way for me to check what devices are currently streaming HBO GO?

HBO GO Streaming error

1

There is no way to check what devices are currently streaming, as far as I know.

Your HBO subscription applies to your household. You can sign in to HBO GO on different devices, but the number of simultaneous streams is limited for security reasons. The username and password that you sign in with should not be shared with anyone outside of your household. If you share your sign-in information, you might not be able to watch videos because too many people are using your profile at the same time.

If you're getting a "too many simultaneous streams" error message, try the following:

  • Step 1: Sign out, quit browser, then sign back in

Have everyone in your household sign out of HBO GO (to do this, go to Settings and choose Sign Out), then quit their browser (don't just close the tab, but quit the app). Then open your browser again, sign back into HBO GO, and try playing a video again. If this doesn’t help, try the next step.

  • Step 2: Sign out and restart your device

Have everyone in your household sign out of HBO GO and restart their device. Now have each person sign back in and try playing a video again. If this doesn’t help, try the next step.

  • Step 3: Wait 30 minutes

Have everyone in your household sign out of HBO GO and wait 30 minutes. Then have each person sign back in and try playing a video again

Taken from official help centre article.

4
  • My account is provided by my university, meaning it only allows for 1 device to stream at once. This means I can't really fix the issue without knowing what devices are streaming. – Stevoisiak May 14 '17 at 1:15
  • Make sure to Sign Out of the account not simple quit the browser. HBO is a cumbersome and annoying website and there simply isn't a better fix. – SleepingGod May 14 '17 at 1:17
  • Unfortunately, signing out did not solve the issue. – Stevoisiak May 14 '17 at 1:18
  • The only other suggestions I can think of are clearing your browser cache. There is no current way of accessing a list of who is currently streaming on your account. – SleepingGod May 14 '17 at 1:24

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.