I want to know if I'm handling this the right way.
We have some users who are expected to handle the email@example.com account. They have their own accounts. We can call them firstname.lastname@example.org and email@example.com.
I wanted all incoming and outgoing orders email to go to both of them.
Default routing only allows for incoming email to be handled. So I added jimmy and holly as additional recipients for all of those emails.
For outgoing email, I used Content Compliance to regex match ALL subject lines for outgoing orders email, and added jimmy and holly as recipients.
Content Compliance is probably NOT meant for this use, but it seems to be working perfectly. jimmy and holly receive all the email, they can see what's from firstname.lastname@example.org and they can see who it was actually sent to, and they can see what's to orders with a custom prepended subject.
Should I be using a different way, though? Delegation takes more work because then jimmy and holly have to constantly switch back and forth.