I want to know if I'm handling this the right way.

We have some users who are expected to handle the orders@example.com account. They have their own accounts. We can call them jimmy@example.com and holly@example.com.

I wanted all incoming and outgoing orders email to go to both of them.

Default routing only allows for incoming email to be handled. So I added jimmy and holly as additional recipients for all of those emails.

For outgoing email, I used Content Compliance to regex match ALL subject lines for outgoing orders email, and added jimmy and holly as recipients.

Content Compliance is probably NOT meant for this use, but it seems to be working perfectly. jimmy and holly receive all the email, they can see what's from orders@example.com and they can see who it was actually sent to, and they can see what's to orders with a custom prepended subject.

Should I be using a different way, though? Delegation takes more work because then jimmy and holly have to constantly switch back and forth.

  • 1
    This seems like the right way to me... What's your real question? – Zach Saucier Jun 24 '17 at 12:58
  • It just seems like I'm using a hack. I would like to know if there's a better way, or if something terrible because if my "misuse". Or do people do it this way all the time? – Buttle Butkus Jun 24 '17 at 14:23

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