"admin.google.com is for G Suite accounts only", but no account set up yet

Question

I'm trying to set up G Suite for a church using Google for Nonprofits. We've successfully applied for Google for Nonprofits, but when I try to Get started with the Admin console, I go to a page that says:

admin.google.com is for G Suite accounts only. Regular Gmail accounts cannot be used to sign in to admin.google.com.`

The issue is, there are no accounts set up with our example.com domain name. We set up Google for Nonprofits with a regular Gmail address, and the email confirmation we received listed this Gmail address as the administrator. Whenever I try to use this account to sign in, though, I get the same message.

What account do I need to use to log in to the G Suite admin console?

Answer 1

So it turns out somehow the church's domain name already got set up with Google, so we just had to contact Google (sign up for G Suite and click the 'Contact us' link in the top right) and they were able to resolve the issue.