We are set with a form and a notification to our email address; although, each time it goes to the Junk Mail rather than the Inbox.

Is there something we are missing to do?

1 Answer 1


I'm a developer with Cognito Forms.

You would need to add a rule to your email client or add [email protected] to a whitelist so that the emails are not sent to junk.

If you are on the Team plan, you can set up a verified email domain to send emails via your domain. To do this you would need to contact us via our Support Request.

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