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I am having trouble receiving my chat messages. How do I turn it on? I have searched and I was told to click on the gear box at the bottom of chat. it does not show one.

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    You're using the web interface, right? Not a smartphone app? – ale Dec 11 '17 at 13:38
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If you are logged in to Facebook I think you should see (having scrolled down) something like:

WA112643 example

The 'gear box' is the one labelled Options in the image and you would need to select it and Turn on chat.

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