I have a new installation for Jira Service Tickets hosted by Atlassian.
I would like to put tickets into a status of "Waiting on Customer" but I can not figure out how to do that.
This is what I see:
I can see the category of "Waiting on Customer" on the left, so I would guess this is available to me.
I would expect to see it in my workflow but my workflow looks like this:
I read this link on Atlassian: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Change-status-to-Waiting-for-Customer/qaq-p/56836
That link does not apply to me because:
- It seems to reference that I should see a "Waiting on Customer" status in my workflow. As you can see above I do not see that.
- It references a "Respond to Customer" button. I do not have that. I have a "Comment" section and when I type a comment I get a "Share with Customer" button.