I have Amazon Prime in Canada.

  • I'm logged into my Amazon.ca account
  • I can login and access Prime Video in Canada.
  • I try and access Prime Music, but am redirected to Amazon.com, where it logs me into my Amazon.com account, and says I have "No membership"

How can I fix this?

I've tried logging into my account from an incognito browser, with no help.

  • 1
    Is your device connecting via a US IP address? If so, Amazon may be redirecting you to the geographically appropriate Amazon URL. – JW8 Jan 5 '18 at 4:14
  • Good point - but no, I'm not using any VPNs and am in Canada – Brad Parks Jan 5 '18 at 12:53

The solution turned out to be easy - I just called Amazon support, and they fixed it up within 10 minutes. I didnt think it'd be easy to reach their support and get such awesome response times, but I guess I was wrong.

So long story short - try the Amazon support customer line! https://www.amazon.ca/gp/help/customer/

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.