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I hope to post this in the right stack community.

Here's the problem:

A member of my familly is using an hotmail.com email address, and it seems that she doesnt receive emails since monday. She connects through https://outlook.com webmail, but as she stated, no emails received since monday. This is very unusual and we are pretty sure this is not normal, as she usually gets alot of emails (Work & subscriptions)

I tried to send her emails: nothing. Neither have i received a "Delivery Status Notification (Failure)" from my mailer-daemon. She's still able to successfully send emails.

Return-Path: <XXXXXX@hotmail.com>
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From: XXXXXX <XXXXXX@hotmail.com>
To: Mathieu <XXXXXX@gmx.com>
Subject: test
Thread-Topic: test
Thread-Index: AQHTjWP4go8MIadcXUi6bM59HXpxRg==
Date: Sun, 14 Jan 2018 18:17:56 +0000
Message-ID: <AM6PR0602MB33820B9096C61BE50CAE6703C8150@AM6PR0602MB3382.eurprd06.prod.outlook.com>
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Envelope-To: <XXXXXX@gmx.com>
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  • 1
    Has this person set up POP or IMAP access recently? – jonsca Jan 14 '18 at 19:11
  • A month ago, she set up her new iphone 6+ and used her hotmail address (with the default iphone mail app). At the begining it was working fine, but maybe a week later, she was unable to send emails from her phone. Mails were stuck in outbox. – Math Jan 14 '18 at 19:26
  • 1
    It seems likely that all of the messages are being downloaded via POP on to the Mail app and deleted off of the server. You'll probably have to adjust the settings on Apple Mail to either get mail via IMAP (which won't download and delete them) or configure POP to leave them on the server. I don't think the issue is with Outlook.com here, honestly. – jonsca Jan 14 '18 at 19:33
  • She does not receive emails on her iphone neither. She says that she was able to read emails on both iphone/ipad/computer untill this monday. – Math Jan 14 '18 at 19:44
  • Now i'm able to click on "reply" from her email. Maybe you're right and it is a pop/imap misconfiguration, but since she does not get email anywhere, how can we pinpoint the problem ? – Math Jan 14 '18 at 19:48

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