My wife forgot her Facebook password and we thought that we will set new password using reset password. So she logged out from her Android Facebook app and now we are not able to reset the password. It sends reset code to email even though the account was registered through phone number only.
What's happening on mobile when we try to reset password:
when phone number is entered as username and clicked on forgotten password, this screen appears , now we don't know which email it is sending the 6 digit code. Have checked all my email we have, not receiving code anywhere. (I am not sure but I think there is something missing in the blank part after
Enter the Code We Sent To)
What's happening on desktop when we try to reset password:
When again username/phone number is entered as username and clicked on forgotten password, this screen appears ,now if I click on "I cannot access my email account" it goes to this screen where there is nothing to do, if I click on "Try again" it goes to login screen. I am stuck in this cycle. There are many articles like trusted friends and all but I am not able to reach there, this thing just looping in cycle and I don't get any other option. And can't even find anything to contact Facebook for this.
I was thinking that I would receive the code/reset thing on phone which I have access to. But its not working.
Does anyone have idea what's happening here and how to reset my password or how to contact Facebook for this if something is wrong here.