We have a domain based on Gmail. This question is for the within domain users.
Whenever a certain user replies to my email, it mostly creates a new thread of its own. For example, if I start an email chain with
subject: Hello World
Now, if this specific user replies to the email, then it mostly creates following new chain with the previous body inlined:
subject: Re: Hello World
My expectation is that the email should have remained clubbed as it happens for all the other users. BTW, this behaviour is consistent. Sometimes it happens after certain email replies.
In my Gmail > Settings > General > Conversation view is ON.
How to prevent this unwanted individual replies?