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I had a Google AdSense account before (around 5 years ago) for an abandoned project. Now I have a new project and I want to monetize it with AdSense. I signed up for an account unknowingly I used the same email I used before. Fastforward I try to use the account but AdSense emails me and says:

Thank you for your interest in Google AdSense. While reviewing your application, we noticed that your account information matches a currently approved AdSense account associated with email@example.com

When I try to sign in to the account email@example.com I see the following error messages:

Fix these issues to connect to AdSense

We see that you also have another AdSense account. We only allow one account per person. To use this account, please close the other one.

How do I close the extra account? In the AdSense email the only account it mentions is the one connected with email@example.com but when I sign in to that account there is nothing there to close? I cannot access the settings or anything because the menu items are disabled/unclickable.

Here is a screenshot of the account

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I have followed the troubleshooter but my current problem is not covered there? I have also tried ticking the I confirm I've closed the other account. box and the steps that followed but the end result is still the same.

Hope anyone can help. Thanks

UPDATE

My question looks the same with this question, but it looks outdated and does not have the proper answers for my question.

  • I didn't find any obvious way to contact Google about a problem like this, but that's what I would recommend. In the absense of that possibility, have you checked the AdSense forum productforums.google.com/forum/#!forum/adsense ? – Jeff Zeitlin Apr 25 '18 at 14:56
  • @JeffZeitlin yes I have checked the adsense forum, posted my problem there too, but the forum doesn't look very helpful. My question didn't get a lot of attention there. – Jo E. Apr 25 '18 at 15:05
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I also had the same problem and have found the link to apply for cancellation

https://support.google.com/adsense/contact/account_cancel I have applied on 27.5.18 and waiting for a confirmatory mail about cancellation.

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