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I've forgotten the password I used years ago and they don't seem to have a password reset feature. Instead, it says:

If you have forgotten your username and/or password and you have generated an emergency account recovery key then you can use it to recover your account.

But there's no evident way to generate an emergency account recovery key. What am I missing here?

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"emergency account recovery key" was generated and sent to you during your registration via your email client

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