I want to request a refund for a ticket order on Fandango, as I can't make the show time.

According to Fandango's FAQ, you can request to exchange or refund movie tickets up until the posted showtime, but the instructions on how to request a refund are frustratingly vague.

How do I request a refund for movie tickets on Fandango?

  1. Sign in to your Fandango VIP account you used to make the order.

    • If you purchased tickets as a guest, create a Fandango account with the same email address you used to order the tickets.
  2. Open your Purchase History. (My VIP Account → See Purchase History)

    My VIP Account > See Purchase History

  3. Find the order you want to refund and click Can't make the show?

    Purchase History > Can't make the show?

  4. Choose if you want to request a cash refund (minus convenience fee) or exchange for Fandango credit.

  5. Select a reason for refunding and click Continue.

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