We use g-suite and use the old google hangouts. In an attempt to try out the new "Hangouts Chat" Most of the employees appear as 'Anonymous User' to everyone else. Only a tiny handful of employees appear as their actual name. This occurs even in direct 1:1 conversations.

Anyone have a solution to this?

edit: While comparing the employees that appear correctly vs "Anonymous User" we noticed anyone who enabled Google+ showed up correctly. Not a solution in our view since we can't force (nor do we want to) folks to enable social media.

  • Have you already submitted a support ticket to Google?
    – Rubén
    Aug 15 '18 at 13:25
  • Not yet. I'm hoping this is a simple answer. I did find one conversation from March which thought the problem surrounded contact sharing. Aug 15 '18 at 13:50

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