I had tried to add a WhatsApp account in business manager settings. The guidelines in their helpcenter documentation stated that I could add a WhatsApp account from business manager settings. But in the business settings I could not find the add WhatsApp account button, except the Instagram account button. Is this feature not available in some countries or why would it not appear for some users.

  • Did you find the solution? Oct 31, 2018 at 14:08
  • did you check the onboarding within MoonMail for WhatsApp Business API management? I'ts on private but can be opened for you: moonmail.io Apr 23, 2020 at 21:42

2 Answers 2


I am facing this same issue but as per the documentation here, Facebook is releasing this feature gradually and is not currently available to all the users.

This feature is gradually rolling out and may not be available to you right now.

  • what is alternate solution?
    – aashish
    Jun 14, 2019 at 11:03
  • To send messages, you can use the approach mentioned in this link: faq.whatsapp.com/en/android/26000030 i.e. use this link wa.me/whatsappphonenumber/?text=urlencodedtext to create a message composed in the text field of that chat. Other than this I couldn't find any other solution. Jul 22, 2019 at 6:32
  • this makes the process quite murky since they allow some authorized vendors to do that WA Business API sharing. these vendors are in a driver's seat and ripping users off.
    – Pagol
    May 11, 2020 at 12:07

So far there is no clear statement afaik how the rollout process should exactly be. There is a page here where you can leave your data for consideration:


But I did it a month ago and still didn't get an answer.

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