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I am at my wit's end with a problem on Facebook and I don't know who to ask.

I've had this problem for almost a year but now its really an issue.

When I try and change my 'seen as active' settings on the FB desktop chat sidebar, I click on the gear icon and I get the little pop up with the options but when I make a new choice it won't work. No matter what new combination I try, when I click "okay" nothing happens and the box just sits there but when I click cancel, it will close again. when i try and delete my previous settings ("friendslist2)-i can in the box-- but then after i press okay and nothing happens i see "friendslist2" returned to the window.


  • I've tried on 3 different browsers(Chrome, Safari, and Opera). i also tried in incognito mode and even on a different laptop altogether.
  • I've cleared my cache, cookies, content settings, and autofill content.
  • I went on mbasic and also the Messenger app to see if I could toggle the options there but that specific set of options do not exist in either place.

I have a Macbook Pro running Mojave.

I am stuck with a really unfortunate set up as far as who can/can't see me active. I really need to change my settings for the sidebar and would be really grateful for some help!

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1 Answer 1


Sorry if this seems like a basic response, but you might have people left in your "turn off chat except for" dialogue box, which can cause issues. Delete all the names from any of those menus (turn off chat for all except, turn off chat for x only) etc


  • 1
    thank you!!! no its not basic i thought of it too!!!! it makes a lot of sense. i thought maybe someone is sitting there that deactivated or something? so i put in 00000000000 til it was full of 0's and deleted them? i didnt know what else to try.
    – user198015
    Oct 22, 2018 at 2:25
  • they come up as tags iirc (like blue boxes with the name) if theres anyone there, this should include deactivated accounts. i would legitimately add someone to it, save, then go back and try to remove them and save again. it might force facebook into working. Oct 23, 2018 at 3:08
  • if only!!! i cant save anything i add. it wont register it. something is preventing it from recognizing anything i put in the boxes or any selection i make except 'cancel'
    – user198015
    Oct 23, 2018 at 3:30
  • 1
    i have sent about 5 pleading reports to the support inbox for broken issues and they just write back 'thanks for your feedback'
    – user198015
    Oct 23, 2018 at 4:57
  • 1
    ITS STILL GOING ON, ARRRGGGGG!!!!!!!!!!!!!!!!!!!!!!!!!
    – user198015
    Jan 23, 2019 at 17:05

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