When guests complete a contact form on our website, they send to our info@emailaddress.net at our hosting company Inmotion. These are DIVI contact forms on Wordpress. Problem is, when they are then forwarded to our work Gmail account where staff can reply to them, they all come through as the same conversation in Gmail, making it a pain in the arse for us to keep splitting. It can get confusing, and it's a needless waste of time.

Gmail I believe groups emails into conversations if the email subjects are the same. In this case, the email subject is always the same, it's the static title of the DIVI contact form. Gmail filters can help me keep messages out of the spam folder, but how can I filter all the emails we get forwarded from our website email address, into new conversations/threads on Gmail?

I don't want to use a contact plugin like Contact Form 7, or Wordpress Forms, as they don't integrate well with another plugin I'm using with the DIVI contact forms called DIVI overlays.

  • go to Settings
  • under General tab find Conversation View
  • turn it off
  • click on Save Changes button


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