1

I'm receiving quite a lot of emails for support in my inbox that I want to filter out.

A couple of weeks per year I'm on stand-by. In those weeks I need to be able to receive those emails sent to support. The rest of the year, I'm not interested in support mails.

I tried creating a filter to filter out all emails sent to [email protected]. But that also filters out emails sent to both me and support. Naturally I do want to receive messages sent to me, even if they are also sent to support.

So I want to create a filter that will filter out any emails sent to support, but not those that are also sent to me.

6
  • Maybe creating two filters - one that archives [email protected] emails and one that brings it back from archive if it is addressed to you?
    – kelvintechie
    Jul 16, 2019 at 10:24
  • Only add yourself to receive mails that are addressed to support for a few weeks a year?
    – Seth
    Jul 16, 2019 at 10:51
  • Creating 2 filters is an option, but I'd rather do it with one filter if possible. @Seth I would if I could do that myself, but support needs to edit those settings and they don't like to have to change who gets the emails every week.
    – elloco999
    Jul 16, 2019 at 11:21
  • Try using the "Has the words" and "Doesn't have" fields instead of the "To" field. That'll let you do an "A and not B" search/filter. You'll end up with something like this: [email protected] -{[email protected]}. (If those addresses appear in a body or a signature, that might trip you up, but this should get you pretty close.)
    – Doug Deden
    Jul 16, 2019 at 13:34
  • @elloco999 I assume that your question was originally downvoted because it was posted to the wrong site. Now that it's on the correct site, that downvote has no effect.
    – ale
    Jul 16, 2019 at 19:15

1 Answer 1

0

A filter on to:([email protected]) -to:([email protected]) should do it. Immediately archive, send to trash, whatever.

2
  • That sounds like a perfect solution to my problem! But how do I enter this in gmail as a filter? If I enter this in the to field of the filter creation form it doesn't work.
    – elloco999
    Jul 22, 2019 at 14:42
  • Never mind, I figured it out. You can enter it in the search bar and create a filter from there.
    – elloco999
    Jul 23, 2019 at 7:26

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.