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Basically, facebook suddenly asks for verification.

However, they eliminate the country code from the verification.

enter image description here

One obvious explanation is that the guy do not put the country code in his phone on file in facebook.

However, that doesn't seem to be the case.

If the guy click forget password, facebook does know his real phone number complete with country code.

enter image description here

So if he uses forget password feature, facebook knows his phone number starts with +62

And yes he's getting SMS at that number and can change his password. However, he cannot confirm his identity.

That's because when confirmin his identity the phone on file is 0816-xxx-xxxx instead of +62816-xxx-xxxx

Anyone else have this problem?

Is this common?

Is he permanently banned and this is how facebook do it? They requires security check that they know cannot be passed because they put wrong number?

Is this a bug?

How do I tell facebook about this?

I reported this several time to facebook and no response whatsoever

-1

This seems to be a bug you can report it to https://www.facebook.com/security/

  • why the downvote? I think I may be banned permanently. It's difficult to report to facebook. I reported several time and it didn't work. – user4951 Nov 16 at 10:14
  • There is no way to report bug there. If I login there is no send message – user4951 Nov 16 at 10:34
  • If you're not logged in there is a button that says send a message but once you're logged in the button is gone. I tried with different accounts. – user4951 Nov 16 at 10:34

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