Attached is a screenshot of what I see for a specific user.
She is complaining of not receiving emails anymore so I guess it's true.

But I am having a hard time understanding, how can she be "over" quota if both numbers are below 100%?

enter image description here

  • I got it. It seems the admin view does not show everything. On her account it also shows 4.5GB in Google Photos
    – nute
    Dec 28, 2019 at 18:02
  • So the image you posted is your view of her account and not her view of her account. Dec 29, 2019 at 3:28
  • Yes it is what I see in the administrative dashboard
    – nute
    Dec 29, 2019 at 5:14

2 Answers 2


Had this very issue today - it seems, per G Suite support, that storage used by Google Photos is NOT shown at the admin console.

One can find this info under REPORTS > User Reports > Accounts however.



Could it be that she uses Gmail as a collect address form another email?

If that is the case it could be that her other email box is full and emails are not delivered to that address resulting to only those emails not delivered to Gmail (or anywhere else for that matter).


  • Ask her to send you an email and reply to it and see if she receives it.
  • Ask her to send an email to herself like:
    From: hermail@gmail.com
    To: hermail+test@gmail.com

Links with possible solutions to your issue
Keep in mind that the Storage on Legacy edition is 15 GB for each user on your Free Edition

  • She is not using Gmail to collect other emails. I sent her an email, and received a quota error.
    – nute
    Dec 28, 2019 at 16:31
  • Please check the updated answer Dec 29, 2019 at 6:30

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