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A colleague uses Gmail, and since a while some addresses he uses expand automatically into strange names. This could very well be the result of a copy & paste action into the address field, but it's impossible to know how it happened.

Take the following example:

  • User types in or pastes: [email protected]
  • On pressing enter or moving the cursor to another field, this address expands into something like this:
"XYZ, PQR <[email protected], [email protected]" <[email protected]>

This is confusing because it looks like the mail is send to three addresses (xyz, pqr and mnop), but (probably) only xyz is used. I can't test this as I can't bother these people with this problem. XYZ will notice the strange format when receiving the mail, and that is problematic considering the relationship between these three.

In the contacts I could find several addresses that were formatted like this, and I could remove them. They are fixed. Some addresses are still behaving like this, and I don't know how to fix it.

I've tried a different browser, cleared all cookies, and that doesn't help.

Questions

  • Is this a history problem?
  • How can I remove or edit this address?
1
  • It seems like the display names of these contacts are corrupted. In the Contacts list, hover over such a contact and click the icon of "Edit contact" (a pen). If you can't see the corruption, click the link of "Show more".
    – harrymc
    Jan 8, 2020 at 20:45

1 Answer 1

0

I think your contact names are incorrect, because the text in quotation marks ("XYZ, PQR [email protected], [email protected]") is just random text, and the text in brackets ([email protected]) is the email.

To Change The Text:

To Delete The Text:

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