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If you use Special:PasswordReset more than once for the same username/e-mail address, then https://www.mediawiki.org/wiki/Manual:$wgPasswordReminderResendTime dictates you’ll get "A password reset email has already been sent, within the last 24 hours. To prevent abuse, only one password reset email will be sent per 24 hours."

But that user lost their message and I need to let them regenerate it.

How can I reset the count, probably through the database?

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  • Questions about setup and configuration of web applications on your own server are off-topic on this site. Please ask in Meta Stack Exchange if there is a site for questions like this one. – Rubén Feb 1 '20 at 19:12
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Via user_newpass_time, e.g. UPDATE user SET user_newpass_time = 20000101000000' WHERE user_name = '...';

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