I got a new (corporate) gmail account for a new job I just started. Unfortunately the keyboard shortcuts are either wrong (e.g. arrow keys move the "cursor" in the inbox instead of j and k) or not working at all (e.g. e does not archive a message). I am using a new Chrome profile and don't have any extensions installed (and checked in an incognito window as well), and confirmed the same behavior is happening on both a PC and a brand new MacBook Pro.

I confirmed the same behavior whether or not I have Custom Keyboard Shortcuts (in the Advanced tab in Settings) selected or not. If it is selected, the keyboard shortcut list shows everything I expect (i.e. the "normal" shortcuts like j for next conversation).

If I use my old, personal gmail account in the same Chrome instance and profile I get the expected/correct keyboard shortcuts. (And actually just noticed that the incorrect ones - i.e. arrow keys - also work.)

Is there something that could be overwriting these shortcuts (either within gmail or Chrome?). Do corporate/gsuite accounts have different shortcuts??

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.