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Google tells me that my quota is exceeded and clicking on the suggested link "https://drive.google.com/drive/u/0/quota" I can see a lot of files, many of them of large size, but they aren't on my drive.

I can't see where they are located, they are not in "https://drive.google.com/drive/u/0/my-drive" nor "https://drive.google.com/drive/u/0/shared-with-me".

Isn't weird? Where are these files?

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    Does this answer your question? How to view orphans in Google Drive
    – Rubén ♦
    Apr 17, 2020 at 14:09
  • Also look at the Google Drive Trash/Bin and if have made a backup of a device on the corresponding "drive". If you want to see on a one by one, open the file information/activity panel.
    – Rubén ♦
    Apr 17, 2020 at 14:10
  • @Rubén Seems not to be the same problem. Searching for is:unorganized owner:me give me other files more! I'm getting crazy! I have no files in the trash and no backups coming from other devices :(
    – smartmouse
    Apr 17, 2020 at 14:45

1 Answer 1

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You can find the location of a item in the Quota screen by clicking on it, then looking at the bottom of the screen to see the folder path, or alternatively by opening the info panel on the right-hand side, then looking at the folder where it says "Location". (See the orange circles in the screenshot below.)

If these are empty, you have an 'orphaned' file, which means it does not belong in any folder, but it still takes up storage space.

Finding the location of items in the Quota screen

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  • Thank you for your hint. I have few files that seems to be orphaned, because they don't have any parent folder and I can't see them on my drive. Other files instead have a parent folder, but I cannot see it anyway! I can enter it but if I start from root folder of my drive that folder doesn't exist. So, could they be orphaned folders?
    – smartmouse
    Apr 18, 2020 at 15:14
  • You need to click on the three dots to expand the folder path, and see the full path.
    – ahorn
    Apr 19, 2020 at 5:29
  • I can't see any full path. Anyway if I click on the parent folder of a file it goes to a search query! For example I have a file and I see its parent folder is "Video". If I click on it, it leads me to "drive.google.com/drive/u/0/search?q=Video" O_o. It seems that folder doesn't exist...
    – smartmouse
    Apr 20, 2020 at 7:46
  • Please contact Google support, and share your screen with them so that they can understand what is wrong.
    – ahorn
    Apr 20, 2020 at 14:02
  • How can I contact the Google Drive support?
    – smartmouse
    Apr 20, 2020 at 18:04

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