1

I could not login to my Amazon.com account as I already lost my old phone number. But it forces me to login using the one-time password that is sent via SMS.

enter image description here

I could not access to the SMS so I clicked the Amazon Customer Service link, but it only guides me to the following page.

enter image description here

I manually went to the Help link on the bottom of the website, but it forces me to login which I could not.

How can I contact the Customer Service? (I don't live in the USA and could not call them...)

Improve this question

1 Answer 1

Reset to default
1

I found that by changing the language to either Chinese or Korean, the website shows the contact page, letting you contact the support team. I use English to contact them but it was no problem.

After I explained the problem to them, they unlocked the security and let me log it with the original email and password.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.