I asked someone with admin privileges to install the Asana Slack app.

They did and it is working for them but when I try to to call /asana I get this error:

/asana failed with the error "user_not_visible"

What is causing this and how can I fix it?

  • What Slack app are you using, web, desktop (installable) or mobile (installable) ?
    – Rubén
    Jun 1 '20 at 23:49
  • I'm using desktop mac app
    – RayB
    Jun 2 '20 at 16:38
  • Then the question is off-topic here unless you are able to reproduce the problem using the Slacks' web app.
    – Rubén
    Jun 2 '20 at 16:45
  • 1
    Just reproduced in Slack web app and mobile app
    – RayB
    Jun 2 '20 at 20:16

This has probably something to do with user_not_visible Slack API error. user.info API call returns this error when The requested user is not visible to the calling user. In this case, it could be related to the token that Asana bot is using.

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