According to this article, as a super admin, I should be able to export data for all users. However, when I visit https://admin.google.com/ac/customertakeout, I am presented with the following screen:

enter image description here

I have confirmed that:

  • My account is a super admin.
  • My account is over 30 days old.
  • My account has 2-step verification enabled
  • My organization has less than 1,000 users

Why can I not export data?

1 Answer 1


While posting I noticed two tiny words "and enforced".

You must have 2-step verification enabled and enforced on your account

It was enabled, but not enforced.

Once I enforced 2FA for the org, I was able to see the "START EXPORT" button.

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