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Both browser cant load! https://www.cognitoforms.com/login just blank! Its pretty critical atm.. help!!!!

Google Chrome is up to date Version 85.0.4183.83 (Official Build) (64-bit)

Microsoft Edge is up to date. Version 85.0.564.41 (Official build) (64-bit)

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    I'm flagging this question to be closed because the issue has been fixed on the server side, thus rendering the issue moot.
    – Andrew T.
    Sep 17 at 1:45
  • I’m voting to close this question because it has no present or future benefit.
    – Blind Spots
    Sep 17 at 5:17

1 Answer 1

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This is due to their SSL certificates already expired (on August 29, 2020), and thus modern browsers reject to load the resources (particularly for static.cognitoforms.com domain) that the page needs to work for being unsecured.

The real fix has to be done from the Cognito Forms' side to renew the SSL certificates (which is out-of-scope for end-users).

The workaround is to allow the browser to load them (tested on Chrome):

  1. Open one of the resources under static.cognitoforms.com domain (e.g. https://static.cognitoforms.com/app/npm.core-js.d28959b695025102af27.js)
  2. Chrome will show "Your connection is not private" warning
  3. Click the "Advanced" button on the bottom
  4. Click the "Proceed to static.cognitoforms.com (unsafe)" link
  5. Reload the login page

Note that browsing HTTPS websites with invalid SSL certificates in general is insecure since the connection is not actually secured. Use with extreme caution!

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