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We are using Slack as our community "hub", instead of a more traditional forum. This is primarily because there is a significant barrier to entry when someone has to click "New Topic" and then present a structured, formal topic for discussion. In Slack they just jump in and talk, which is great for engagement.

But there is a real problem with organization. Over time we have grown and the number of channels is getting out of hand. Currently we have 55 channels which should be divided into roughly a half doze top-level groupings/categories. Except Slack only allows for that at the per-user level.

Is there any way for us as administrators, to organize the channels into any sort of hierarchy at all? So far my efforts to find a solution have come up empty but I'm hoping maybe someone here has some ideas.

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So the official answer appears to be, no. Slack provides no options for organizing channels into folders or sub groups except at the individual per-user level.

Here is their support page demonstrating that each user can organize their channels themselves any way they want.

A Quora discussion specifically about how you cannot put Slack channels in folders.

Here is a nice thorough article explaining how to keep Slack organized, and that it's entirely about channel naming conventions.

Here is a great article detailing why Slack is not a good tool for building a community.

And another with additional reasons why Slack is a poor choice for a community.

Here is a forum post about how poor Slack is for building a community, with many excellent jumping-off points in the comments.

We will be moving away from Slack in the new year, looks like we'll be using Zulip instead.

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  • Please add the source or brief description of what lead you to this conclusion. – Rubén Dec 18 '20 at 23:12
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    Lots of Internet searching, forums, and talking with other slack users. When I am back at my computer I will see if I can provide some actual citations. – JVC Dec 18 '20 at 23:12

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