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In GTM, I have a trigger when I click on a link:

Trigger

And a tag using this trigger:

Tag

In debug mode, this tag is fired only once in GTM:

Events in GTM

But received twice in GA4:

Events in GA4

I cannot find why it happens. It doesn't happen on every link on the page; but on the two links it happens, it happens every time.

Did anyone else face such a behavior and managed to solve it?

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2 Answers 2

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I had exactly the same issue with custom event and finally find the solution.

  • Do not create the same event in GA4

My mistake was due to misunderstanding with event creation in GA4 (and many bad tutorials too) : you shouldn't create a new event into GA4 !!

In order to see the event in GA4 and get all the analytics about it, I thought you needed to create an event in GA4 with condition like IF event_name EQUALS "name of your condition in GTM" THEN Create an event.
Doing so the event was first created by GTM and then created again by GA4.

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  • Thanks, I forgot I had asked this on SO, I fixed my problem the same way you did. I can't remember why I created the event in GA4 but the documentation must be misleading somewhere I guess.
    – Destal
    May 21, 2021 at 16:58
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EDIT: I finally have the solution!

If you created the event within GA4 and then sent it over via GTM then it gets sent as an event twice, you only have to do it in GTM, not also create it in GA4.

So go to Events >> Create New Event >> then locate the event and delete it - GTM will create it automatically from the tag.

I hope that helps?

Sophie

I've been doing some more testing and it seems if I used the recommended event name it duplicates the event but if I change it to a custom event it doesn't.

Have you tried that? I think it must be a bug...

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  • Thanks, I found the solution but forgot I had asked on SO. You are right, creating the event on GA4 is not needed. I haven't tried your other test.
    – Destal
    May 21, 2021 at 17:00
  • This was it for me too. Most misleading part for me was that the event I had created is NOT listed under events when you go in through Configure>>Events. You have to go one extra step to "Create Event" to see it and delete it.
    – MrSethT
    Apr 11, 2022 at 16:18

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