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A friend of mine insists she has lost all her Google Photo backups and everything from her Google Drive. It's all empty and nothing in the trash. She had some cellphone get destroyed and got another one and always forgets and messes up her passwords, but she says she is in the right account and there is nothing there any more. And I just don't believe that. I searched and saw some people complain about some photos and albums getting lost but not everything completely. Is this a known issue? I am sure Google has backups of everything, is there any way to recover something like that?

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