0

We have two domains. Our primary, abeeceedee.com, and abcd.com, which is set up as a "User alias domain for abeeceedee.com"

My Google Domain administrator removed [email protected] and now when ANYBODY sends an email to [email protected] they get a bounce-back that says:

Address not found
Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail.
LEARN MORE
The response was:
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser q25sor14896966edi.26 - gsmtp

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; [email protected]
Arrival-Date: Mon, 30 Aug 2021 09:10:51 -0700 (PDT)
X-Original-Message-ID: <[email protected]>

Final-Recipient: rfc822; [email protected]
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1  https://support.google.com/mail/?p=NoSuchUser q25sor14896966edi.26 - gsmtp
Last-Attempt-Date: Mon, 30 Aug 2021 09:10:52 -0700 (PDT)

From: "Me" <[email protected]>
Subject: Re: weird angie rejection
Date: August 30, 2021 at 12:10:27 PM EDT
To: "User Sam" <[email protected]>
Cc: "User Jack" <[email protected]>

I checked user Jack's account settings and there are no forwards or rules set up. There are no groups or rules that I have been able to find that links user Jack's account with the one that was deleted. Any hints on what else I can check?

3
  • 1
    Welcome to Web Applications. You should report this issue to your domain administrator. Aug 31, 2021 at 0:35
  • The admin asked me for help and I have access to anything I need. I have managed DNS and e-mail before for a hosting provider (hundreds of businesses, thousands of accounts) but not so much in Google Workspace. There are no complex configurations set up for this domain - no aliases, no groups, etc. Seems like something on the backend is busted. I'll try to get help from GMail. Aug 31, 2021 at 9:06
  • I recreated user angie@ and the bounce backs (when emailing user jack@) stopped. I removed the angie@ account and the bounce backs start again. I added "angie" as an alias to the domain admin's account and the bounce backs (when emailing user jack@) have stopped. I'm leaving the alias in place because it's not worth my time trying to get Gmail support to understand and fix the issue. (One thing I like about Fastmail.com is their super responsive and helpful support.) Aug 31, 2021 at 9:29

1 Answer 1

0

Review the Email Logs

The email logs for the offending message(s) will provide insight. They are found in Reporting > Email Log Search (admin.google.com/u/0/ac/emaillogsearch)
In the details you will see info such as 'Matched rules'.

Check Additional Places for Custom Delivery Rules

In the Google Admin navigate to Apps > Google Workspace > Gmail

You should review the following areas for a custom rule that exists outside the user's account:

  1. Default Routing
  2. Compliance
  3. Routing

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.