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I have forgotten my Hotmail account password. What is the procedure to retrieve my password?

Note that I'm not asking where the link is. I want to learn about the procedure (i.e. if they ask me about my birthday, the secret question which I defined years ago, etc.).

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You can reset your Hotmail password in two ways:

  • By requesting a password reset e-mail, if you entered an alternative e-mail address for your Windows Live ID.
  • By providing location information and the secret answer for the question you selected.

After clicking Hotmail's Reset Password link, Hotmail takes you to Reset Password page along with a Captcha, offering you to choose one of these options:

  • Use my location information and secret answer to verify my identity: If you select this, Hotmail wants answers to these questions: Country/region; Postal Code; Province; Secret answer to your secret question. If you give the correct answers, you are allowed to reset the password of your account.

  • Send password reset instructions to me in e-mail: Password reset instructions are sent to your alternate e-mail address.

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