I have forgotten my Hotmail account password. What is the procedure to retrieve my password?

Note that I'm not asking where the link is. I want to learn about the procedure (i.e. if they ask me about my birthday, the secret question which I defined years ago, etc.).

1 Answer 1


You can reset your Hotmail password in two ways:

  • By requesting a password reset e-mail, if you entered an alternative e-mail address for your Windows Live ID.
  • By providing location information and the secret answer for the question you selected.

After clicking Hotmail's Reset Password link, Hotmail takes you to Reset Password page along with a Captcha, offering you to choose one of these options:

  • Use my location information and secret answer to verify my identity: If you select this, Hotmail wants answers to these questions: Country/region; Postal Code; Province; Secret answer to your secret question. If you give the correct answers, you are allowed to reset the password of your account.

  • Send password reset instructions to me in e-mail: Password reset instructions are sent to your alternate e-mail address.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.