There is already this question, but the answer is outdated and in current Facebook settings I see no way of changing the predefined questions.

So how to do it?

In my Inbox -> Chat plugin settings I have no Frequently asked questions defined (I even disabled the feature - screenshot from settings) and the default questions asking about store location, opening hours and such still show.

When I add one frequently asked question, this question appears nowhere. It doesn't replace the default questions.

So what is going on? How can I remove and change the default Facebook chat plugin questions?

1 Answer 1


did you find solution please? After switch of my FB page to new environment I can't modify or delete predefined questions.


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