I'm not able to change my profile picture for Microsoft Outlook. It's a school email (365), and clicking My Account says I can't edit some details. Clicking on 365 Profile takes me to Delve, where it says some details are provided by the IT or Human Resource department. But the thing is this: the current profile picture was set by me, not my school! I remember that I faced similar issues last time, but I don't remember how I solved it. Any tips? Since I set the picture, I'm assuming I can change it without contacting the school.
Most likely the IT Department has changed controls for users since the time you set your photo. This isn't uncommon as organizations are becoming more concerned about any content on their website or related. I realize it is just a profile photo. But it is entirely possible that your IT department has ran into the issue of a user setting their profile photo to something inappropriate. And this forced them to change how much a user can update their profile. See my "SIDE NOTE" at the bottom for more information on what this past issue might have been.
Most likely you already know this information but here is a link about how to update your profile in Delve. https://support.microsoft.com/en-us/office/view-and-update-your-profile-in-delve-4e84343b-eedf-45a1-aeb9-8627ccca14ba
If you are still unable to update your photo, here is the link about finding your Microsoft 365 Admin. https://support.microsoft.com/en-us/office/who-should-i-contact-if-i-need-to-change-my-information-in-microsoft-365-f0c29a96-723c-4160-9532-d15aebb1dde5
However, this most likely means contacting your technical support team. On the second link I provided, the following information is under Universities and schools. Usually you can find a link on your university site. At smaller schools, there may be just a couple technical people who have admin permissions.
I realize that my response may not provide you with the answer you were hoping for. But do hope that it helps you as I know how frustrating this can be.
SIDE NOTE: Inappropriate or explicit imagery can mean photos that contain violence or promote it. It could be a gruesome or disgusting image. Or a graphic image of physical trauma. It could be gratuitous portrayals of bodily fluids or waste. Or foul or offensive language, cruelty or gratuitous violence towards animals and/or pornographic images. Or, simply, anything that contained something like a political view. This last possibility has become a bigger concern with organizations the past few years. Note that I'm not implying what you attempt to load is inappropriate. But to give context to possibly why your organization has changed user controls.
I wrote to the oraganization's tech support email, and this is what they replied with:
Thanks for sending the screen shots. Your K12 account is provided for communication about your course while keeping in compliance with US FERPA requirements for minors online. Add-ons and alternate access to the account will compromise your access.
K12 accounts are blocked from adding profile pictures. I suspect you were able to add a pic through an alternate account in Delve, but once the K12 account was added, those permissions were blocked.
Please use an incognito window to access your CTY K12 account through office.com only. Removing the K12 account from your MyAccount and Delve profiles should restore their previous permissions.
Janet Cooke Administrative Supervisor Johns Hopkins Center for Talented Youth cty.jhu.edu/online
So the school really has disabled the option for students to change their profile picture, and I was able to change my picture once because of an apparent bug in the system, which has since been fixed. Hope this clarified things!