I'm using Google Apps for example.com. Before doing so, my example.com email address was associated with a Google account, probably because of Picasa. Upon attempting to reset the password for my address (google.com/accounts/recovery), Google notes that I've got two accounts associated with my address: one personal from Picasa and one organisational from the administrator at example.com.

This causes all sorts of trouble, mainly that I can't associate the email address with a (Gmail) Google Plus account because "an account with that email address already exists".

How can I delete the personal Google account?

  • It's not possible to have two Google accounts with the same username. To reset the password of a Google Apps account you should ask for help to the administrator. Commented Jun 5, 2015 at 14:11

1 Answer 1


Have you tried following the account deletion procedure?

To delete your Google Account, follow these steps:
1.Sign in on the Google Accounts homepage. (If you forgot your password, you can reset it).

2.Click Edit next to the "My products" list. If you don't see the Edit link, your account was likely created through an organization or company. To delete your account, talk to your domain administrator.

3.On the following page, click Close account and delete all services and info associated with it to delete your account.

4.Confirm your account deletion. To do so, you'll need to select these two options: "Yes, I want to delete my account," and "Yes, I acknowledge that I am still responsible for any charges incurred due to any pending financial transactions." (You can safely select the latter option if you haven't used any of Google's paid products, such as AdWords and Google Checkout, or if you have no pending financial transactions related to these products.)

  • Thanks, this worked. Gmail still complains that "an account with that email address already exists", so I suppose that was caused by something else.
    – user8720
    Commented Jul 14, 2011 at 7:20

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