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I realize it's a new service, but its single purpose in life is to send e-mail messages, so why am I not getting them? While the help center claims "Tip: Email notifications may not be immediate", even a day later I still got nothing.

  1. It gives no option for anything but mail, but cares enough to reject Slack addresses as if they want to make sure it won't be used for Slack alerts...
  2. But even if I give a standard Gmail based addresses, I get no mail even a day later.

Can anyone at least mention what is the From address of these alerts and what is the Subject if it's a static one? That way I can ask an admin to try finding it in logs.

Update: another alert did arrive, as if it's random.

Trigger history

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  • Works for me on about a 5-minute delay. Emails are sent from "Spreadsheet_owner_name" <[email protected]>
    – Blindspots
    Commented Jul 11 at 2:08
  • It's so weird I've never got it. I'll ask admins to look in logs, but it should have just arrived.
    – LWC
    Commented Jul 12 at 8:05
  • in a managed environment they would be best placed to solve it. May be an anti-abuse policy/custom mail routing rule(s) are discarding or bouncing the messages. Any bounces or replies are discarded by Google so there is no feedback mechanism.
    – Blindspots
    Commented Jul 12 at 17:42

1 Answer 1

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So I was running across this problem in our domain as well. However, I only had 2 users out of the 10-15 I tried that it wouldn't work on. After digging and digging I finally found out it blocks it if you don't enable "Email notifications from Google Drive" in the Notifications setting in Google Drive. Why that setting would block an entire email somehow is beyond me, but Google likes to do things weird sometimes.

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  • Good catch if that's the issue! If it was 2 of 12-15 it is probably better characterized as a user disabling it as opposed to neglecting to enable it.
    – Blindspots
    Commented Jul 15 at 19:24
  • Do you mean Get all updates about Google Drive items via email (screenshot)? If so, I did have it enabled. Also updated the question that another alert did arrive to me, as if it's random.
    – LWC
    Commented 2 days ago

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