A member I want to delete from a Facebook Group is not showing up on the members list. And he keeps taunting and abusing the group asking us Admins to remove him, which we can't because he is not showing up on the member list. And it seems like he is adding more vicious members to the group now and they are abusing members. The admins have reported to FB and when we block them we are not able to see their posts but the remaining group members can, and it's even tougher then! What is happening?
You should report the situation to Facebook as soon as possible.
See this page, which recommends
Report Abusive or Offensive Content
Tell us about any content that violates the Facebook Terms. The most efficient way to report abuse is to do it right where it occurs on Facebook, using the “Report” link near the post, profile or Page.
In most cases, click on the
X next to any post to access the menu with this feature.
The problem is that the trolls in your group have blocked the admins from seeing them, or their posts, and you can't ban someone from the group unless you can see them.
You have to be quick when you do the following, because, if the the trolls are smart, they will quickly block any new admin, but if you are quick, you can delete all trolls, and seal up the group.
First find a friendly (non-troll) member of the group, who is not an admin of the group, and who is able to see all of the trolls posts. Explain to that member that you need their help in eradicating the trolls. Then explain to that member how to kick someone out of the group. It can be done from the group members list, or from any comment by any troll.
Then make sure that the friendly member is ready to carry out the bannings AS SOON AS you make them an admin of the group.
Then make them an admin of the group, and encourage them to delete all troll members as quickly as possible. And when they do they must choose the option to permanently ban the trolls.
Also change your group settings so that new members can only be added to the group by group admins.
That should get rid of your trolls, and keep them locked out.
If you have a member of your group that has blocked Admins, their name will turn BLACK. It will keep you from commenting on any post they have, but you can see them and any comments on the post.
What you do is take note of that member's name, then go to your members list and search for that person.
When they come up, go to that little tool and it will allow you to remove the person from your group (you even have the option to ban them, to be sure they never "accidentally" become a member again).
I just did this to three members who I didn't know had banned the Admins, as well as the person on my group wall who blocked Admins just recently. So I recommend every once in a while, scroll your members list and remove any names in black.