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I'm an admin for Google Groups list and I'm having a problem where a user is not being allowed to join, with the rejection stating that the person is already a member.

When I look at the members list, she is not there. But she is on the list that have received invitations. I removed her from that list and asked her to resend her subscription request to the list. She then got a rejection email along the lines of:

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Failed to create an account for [email protected] - EMAIL_EXISTS

I've detailed the question in Google's forum with full header, but the gist has been quoted here.

Are there any other steps that I can/should take? I've searched in the Google Groups forums for anything that could help and came up empty.

Or will my issue need the attention of and escalation to a Google employee?

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  • Has this person unsubscribed at some point after becoming a member initially?
    – Rebecca Dessonville
    May 2, 2012 at 5:18

1 Answer 1

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As a workaround, can they sign up with a different email address, and then once accepted re-configure their account to use the desired email?

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  • Not really acceptable considering (as it would happen) given the technological sophistication of this user.
    – Eric Wilson
    Oct 5, 2011 at 12:42
  • *shrug* People tend to stay technologically unsophisticated if they're never given the opportunity to learn things because that thing might be too scary for them.
    – Peter Boughton
    Oct 5, 2011 at 15:53

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