When I load the contacts list in Gmail, I can view the list of contacts but cannot open any. Merge and delete appears to work, I can also access them on my Android device but not via the Gmail UI.

Each time I try to load a contact I get the error

There was an error loading the contact.

How do I resolve this? I'm trying to avoid deleting everyone and re-importing them.

I have tried on several computers (Windows 7 and XP) with various browsers (Chrome, IE8 and IE9).

1 Answer 1


This seems like it might be a temporary issue on Google's side, not your browser. How long has it happened? If it is recent, I would wait 20 min, an hour, several hours and try again.

If this has been happening for a long time, there may be something wrong with your Gmail account specifically, and I would encourage you to send a bug report to Google directly.

Another suggestion to try:
There is an old version of the contacts manager at http://mail.google.com/mail/#cm1

  • This has been going on for over a month. I will send a bug report. In the mean time thanks for your alternative link
    – Liath
    Commented Feb 13, 2012 at 18:34
  • Does the alt link work for you? Are you able to access individual contacts there? Commented Feb 13, 2012 at 18:42
  • The alternative link works fine and I can edit contacts perfectly. I have sent a report to google
    – Liath
    Commented Feb 13, 2012 at 18:44
  • Great! I can't imagine what it must have been like to not have access to the contacts. Commented Feb 13, 2012 at 19:05

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.