I have a problem with Dropbox bonus for contacts' referral. I have a PC running Ubuntu and since my Mother and my Father use the laptop very scarcely I simply added 2 users for them, so I have on the same PC the followings;

  • me
  • mother
  • father

Now I had the necessity to give some files to my Father and the first thing that came to my mind was to use Dropbox. So I invited him and configured his account to use Dropbox. I gave him the files and all works fine but the famous Dropbox bonus! In fact I didn't get any 500MB for the new Dropbox user I referred.

Is this because the user is on the same machine I am? Is there some error of mine?

  • You're better off contacting Dropbox support directly. Be patient as it may take them a week to reply.
    – dnbrv
    Jul 3, 2012 at 0:32
  • 2
    I had this happen too when I referred my father. I sent them an e-mail or clicked the appeal link (I seem to recall there was one) and got my referral bonus an hour later.
    – user13779
    Jul 6, 2012 at 19:09

2 Answers 2


Yes, it is because you used the same computer.

This is covered by the explanation of the different Dropbox referral statuses:

Ineligible means that the recipient is ineligible for the referral program. Either they have already registered an account with Dropbox or are attempting to register using the same computer as you. These restrictions are intended to prevent people from gaming the system (cheating). If you feel you this status is inaccurate or applied unfairly, double-check the email address of your recipient and try again.

  • Excuse my ignorance, what do you mean by ''double-check the email address of your recipient and try again'' ? Jul 3, 2012 at 9:53
  • It's not me saying that: I'm quoting from the Dropbox website. The bit that is relevant to you is the text I highlighted. However, what they mean about double-checking email the address is that if you invited someone (on a different computer), and the referral didn't work, then check whether you entered their email address correctly. Jul 3, 2012 at 12:31

I did not get the 500MB, although I referred to my husband to Dropbox and made sure he installs. I figured it out.

So, what I did was:

Go online with Dropbox.

Go to Sharing.

On top of the screen on the right side of my User Name, I click on the icon "Get free space!".

Next page I click on: "Refer friends to Dropbox"

On the bottom of the Referrals Page (https://www.dropbox.com/referrals) there is a sentence: "Once you've invited friends, you can view the status of your referrals or visit our Help Center if you have any questions."

Click on the hyperlink: "view the status of your referrals"

I see the status of all my invites, but no bonus. I refresh the screen. Nothing.

I see that the Bonus type "Getting Started". I click on the link and complete "The Dropbox Tour".

After I come back to the referral status page. I see I received 250MB for doing the tour and 500MB for my husbands installed Dropbox.

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