5

This question already has an answer here:

Say I have a CRM system which sends 20 emails to a single gmail account.

When sent all 20 emails come to Gmail inbox as a "Conversation" since they are coming from a single email.

I can switch off conversation view in Gmail settings to prevent this from happening.

But how do I do it so say if I sent 20 emails at once from my CRM systems email (e.g: admin@somedomain.co.uk they get delivered separately but without SWITCHING OFF the conversation view. So it works for other emails but not the CRM systems email.

marked as duplicate by ale gmail Dec 8 '16 at 19:34

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

6

Gmail will consider emails as art of the same conversion based on the subject line

A conversation will break off into a new thread if the subject line of the conversation is changed, or if the conversation reaches over 100 messages.

Therefor tweak the CRM to avoid identical subject lines.

Not the answer you're looking for? Browse other questions tagged or ask your own question.