I have bought a laptop on Amazon a couple days ago. I would like to login to check my order, but I cannot login into amazon.com or amazon.fr.

What I have tried:

  • Tried to change password (click forgot password, go to email, go to reset page, and enter new password). Then the new password does't work.
  • Tried to save new password into clipboard to make sure the new one is the one I type
  • Tried to wait a few minutes after password reset
  • Tried to reset in a Chrome new private window (no cookies)
  • Tried to reset in IE
  • Tried to reset via amazon.com, amazon.fr, amazon.co.uk
  • I have noticed that even if I am not logged in, Amazon recognizes me (probably with cookies)
  • Ran a Microsoft Security Essentials scan

enter image description here

So I have tried to click sign out before signin in. (Note that in this situation, if I click "my orders" I have to sign in. So in this state, recognized but not signed in.)

I am running out of ideas. What do you suggest?

  • Cleared cookies too?
    – VenkatH
    Commented Sep 11, 2012 at 13:43
  • Just tried, yes Commented Sep 11, 2012 at 13:43
  • I would assume you don't have cookies enabled or similar - when you're saving your password, it's not storing any data on your machine and so can't authenticate you.
    – Dave Rook
    Commented Sep 11, 2012 at 13:54
  • @DaveRook I do have cookies enabled Commented Sep 11, 2012 at 14:00
  • 2
    I suggest you call customer service: Amazon customer service in the US and Canada: (800) 201-7575 Amazon customer service outside the US and Canada: (206) 346-2992 or (206)-266-2992
    – Dave Rook
    Commented Sep 11, 2012 at 14:22

1 Answer 1


The problem was that my account has been frozen (even tough on login, the message is "incorrect email or password"). Amazon wanted me to send them a document by fax to prove my identity.

I have no fax. I ended up creating another account.

  • I have the same problem, I cant login , I change password, it shows success message, but it is till cannot login,.........Ghu ghu ghu
    – vanduc1102
    Commented Feb 15, 2016 at 10:23

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